Billing System: IvyPay
What is IvyPay?
Ivy Pay is an independent billing system that was created specifically for therapists. It is HIPAA compliant and secure. It allows space for clients to have a registered payment method, without the clinician having to be responsible for safely storing and protecting client credit card information.
What form of payment is accepted?
You can pay using a credit card, debit card, FSA or HSA
How do I get started with IvyPay?
It’s easy! After your first session with your therapist, your therapist will put basic information about you into Ivy Pay and send a request via text to enroll in Ivy Pay. This request will come through as a text message to your provided mobile phone number. You will need to click on the link in the text. You will then be redirected to a website where you will be asked to put in your information, along with your form of payment. You should be able to click on this link at any time to access your account.
How do I get billed for sessions?
You will billed after your session with your therapist. You will receive a text message from Ivy Pay indicating that you have been charged. You can click the link to view the charge, to view past charges, and/or to change payment type. Clients who cancel less than 24 hours in advance, will be charged a session fee.
My card got declined - what next?
If the credit card was declined, your therapist will send a request through Ivy Pay asking you to put a new card on file. You can also click on the link sent to you by IvyPay to change payment method.
Can I get a Superbill through IvyPay?
Yes. If you chose to do this, please let your clinician know ahead of time. This way your therapist can ensure that the information needed by the insurance company is included in your information.